Frequently Asked Questions

Everything you need to know about UNREAL snacks, shipping, and quality standards.

How do you ensure the freshness of my order during shipping?

We use temperature-controlled packaging and insulated liners for all perishable items. Orders are shipped via expedited couriers to ensure your snacks arrive in peak condition.

Are UNREAL products suitable for specific dietary restrictions?

Most of our products are vegan, gluten-free, and non-GMO. You can find a full list of ingredients and allergen information on each individual product page.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrived damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.

Do you ship internationally?

Currently, we only ship within the continental United States to ensure the quality and freshness of our products during transit.

How can I track my delivery?

Once your order is processed, you will receive a confirmation email containing a tracking number. You can use this number on our 'Track Order' page for real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.