Returns & Refunds Policy

At UNREAL, we stand by the quality of our snacks; if you are not completely satisfied with your order, please contact us within 14 days of delivery for a resolution. Due to the perishable nature of our food products, we cannot accept physical returns, but we will gladly offer a replacement or refund for any damaged or unsatisfactory items.

1

Contact Support

Email our customer experience team with your order number and a brief description of the issue.

2

Provide Documentation

Attach a photo of the product and the packaging if the items arrived damaged or compromised.

3

Review Process

Our team will review your request within 48 hours to determine eligibility for a refund or replacement.

4

Resolution

Once approved, a credit will be applied to your original payment method or a fresh shipment will be dispatched.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing